Field Support Technician at MainOne Cable Nigeria

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Field Support Technician

Location: Benin, Edo
Department: Technical
Job Type: Permanent

Responsibilities

• Provide technical support to clients in person and remotely provide enterprise-level assistance to clients
• Take ownership and track customer issues till resolution and follow standard procedures to escalate unresolved issues to appropriate internal departments.
• Install, troubleshoot, and work on various MW, OSP, IP, Power equipment
• Supervise installation and maintenance vendors – OSP, MW, IP, Power, etc.
• Ability to works round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
• Able to learn and work on changing and emerging technologies.

Qualifications, Skills & Competencies
Educational Qualification:

• OND in any technical field or minimum of two years’ experience in Microwave, OSP, Power and troubleshooting basic IP or Network issues

Competencies Requirements:

• Problem-solving skills
• Good client-facing skills
• Good written and verbal communication skills
• Document technical knowledge in the form of notes and manuals
• Possess basic level knowledge of communications technologies and inter-networking principles
• Demonstrate competency in analytical techniques necessary to handle basic assignments
• Exhibit fundamental understanding for pertinent telecom equipment, materials, systems, and business processes.
• Demonstrate the ability to be a team player
• Ability to develop decision making skills.

Application Closing Date
Not Specified.