Front Desk/Customer Service Intern at Mutual Benefits Assurance Plc (MUTUAL)

Mutual Benefits Assurance Plc (MUTUAL), has evolved into a conglomerate consisting of value-adding companies with diverse interests in various sectors of the Nigerian economy through investments, strategic alliances and partnerships. Today, MUTUAL is a leading brand in the Nigerian Insurance industry and well-capitalized with a team of highly trained professionals, a respectable Board and access to the International Insurance Market.

We are recruiting to fill the vacant position below:

Job Title: Front Desk/Customer Service Intern

Location: Ilupeju, Lagos

Roles and Responsibilities

Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
Direct or route customer calls to appropriate personnel for assistance.
Work with customer service manager to ensure excellent customer service is being delivered.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up customer requests in a timely manner.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Maintains security by following procedures; monitoring attendance logbook
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Perform other tasks as assigned by your supervisor/Manager

Qualifications

Only OND qualification or Pre-NYSC candidate is required
0-2 year customer service experience is required.

Skills and Attributes:

Willingness to learn, develop, and contribute
Exceptional customer service skills
Flexible and adaptable in response to changing circumstances and a fast-paced environment
Excellent oral and written communication skills
Proficient with Microsoft Office products including Excel, PowerPoint, and Outlook.

Application Closing Date
Not Specified.

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