Front Desk / Customer Service Officer at Cypress Leasing and Investments Nigeria Limited
Cypress Leasing and Investments Nigeria Limited – We are an Asset Finance company primarily in the bspecialists in project finance for a wide range of projects. Our specialist teams are experienced in project financing across a range of industries including, energy, oil, and gas, transportation and aviation.
We are recruiting to fill the position below:
Job Title: Front Desk / Customer Service Officer
Location: Lagos
Job Description
Receive Visitors:
- Greet visitors appropriately
- Determine visitors needs in a professional manner
- Maintain visitors’ register
- Offer refreshments to visitors where appropriate
- Direct visitors to contact person/appropriate meeting room
- Ensure backup when absent from reception table
- Ability to maintain composure with difficult consumers. Must remain professional at all times
Answer Phone Calls:
- Answer phone calls in a timely and polite manner
- Determine purpose of the call
- Deal with visitors queries and provide correct information
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Manage Mail/Customer Service:
- Reply electronic mail and sort all paper mails accordingly.
- Prepare outgoing mail for pick up or courier
- Organize courier deliveries
- Perform live chat and email correspondence with customers.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
- Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/Finance
- Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
- Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
- Handle ALL customer related issues with proper guidance from Management
Monitor Security:
- Monitor people coming & going through the reception doors
- Issue visitor passes where appropriate
- Be aware of & report suspicious activity.
Organise Meetings:
- Book meeting room
- Inform participants
- Set up meeting with necessary refreshments & equipment
- Organize catering for meeting
Secretarial Support:
- Prepare correspondence & documents
- Organise mailings
- Schedule & follow up on appointments
- Maintains customer records by updating account information.
Reception Area Maintenance:
- Keep reception area clear & neat
- Maintain & organize reading materials
- Any other schedule or work as deyermined by your supervisor or management.
Application Closing Date
15th April, 2020.
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