Front Desk Officer at the Learning Place

The Learning Place School is an international Montessori school for boys and girls aged 1 – 12 years. At TLP, we know that your child’s education and well being are of primary concern. Our teachers love what they do and stop at nothing to get ultimate learner outcomes.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full time

Responsibilities
The responsibilities for the role are:

Welcoming, receiving, signing in and dealing with staff, pupils, parents, school visitors and other stakeholders as appropriate
Dissemination of information and enquires to relevant departments to action
Actioning all enquires within specified time
Share information broadly with administrators, teachers, and students’ families through emails, flyers or phone calls, ensuring that necessary information is properly transmitted.
Managing the staff, pupil, parents and visitor school entry system
Responsible for providing information on a variety of topics, including rules, disciplinary measures, and day-to-day operations of the school.
Ensure presence at the welcome desk at all times
Ensuring all tools required to respond to queries/parents are present and assessible especially with regards specials and extra-curricular activities.

Customer Service Duties:

Responsible for all customer related correspondence
Receiving calls from customers and parents and disseminating for action to relevant departments
Up to date with all extra-curricular/specials activities to be able to respond to all enquires
Acts as a resource in resolving customer issues brought to the Department by utilizing excellent TLP process knowledge
Work tirelessly towards ensuring all customer complaints are resolved
Build and develop strong and positive relations with other heads of department
Develop parent liaison and relationships ensuring that word of mouth comments is positive
Positively represent the school at all times
Provide focused and high quality of customer care at all times.
Relate to all TLP/TLPC Customers and provide professional customer service always.
Attend to parent issues and give prompt response, solutions and comfort always.

Admission Duties:

Attend to Admissions enquiries, grant tours of the building and arrange play dates
Manage the application process for new families including application processing, answering questions, communicating clear expectations and maintaining the admissions database
Follow up on enquiries and set up Parents interview.
Upload and update Enquiries/Admissions Database
Arrange student Admission letter and Parents orientation sessions.
Follow Admissions standardized procedures and contribute to the effective development of best practice in terms of operation and delivery
Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents.

Communication Duties:

Operating the school’s main telephone in a professional manner, transferring calls, or taking and delivering messages as appropriate
Managing the school’s main inbox, replying, forwarding messages and making
appointments for staff as appropriate
Managing the school’s public noticeboard, adding and removing content as needed

Requirements