Front Desk Officer at Union Commercial Insurance Brokers Limited

Union Commercial Insurance Brokers Limited (UCIB) is a people-focused organization driven by passion for delivering quality service that enhances the value of our customers.

Our team understand that every one of our customers has a unique set of insurance needs. At UCIB, our depth of sector knowledge means we can create a bespoke package of cover specially for you, whether it is small, medium, corporate or even personal to individuals.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos

Job Description

Our company is looking for a professional Front Desk Officer to oversee all receptionist and secretarial duties at our main entrance desk
You will perform a range of duties including answering phone calls and handling frontline inquiries.
Your central goal is to provide our clients with outstanding customer service and support. As the first point of contact in our company, the successful candidate will be presentable and friendly, with outstanding people’s skills
You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities

Greet guests and provide them with superb customer service.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down messages.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Track and order office equipment and supplies.
Maintain records and files.

Requirements