Front Office Manager at Mulligan Hotel

Mulligan Hotel, a private Nigerian Group of Companies, operating retail, hospitality and property business, requires highly motivated individuals and experienced professionals with proven track records to fill the position below in an 80-bedroom Hotel of 4 standards:

Job Title: Front Office Manager

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary:

Responsible for all activities and matters that affect the availability, cleanliness and appearance of the lodging facilities in the hotel.
Organizes, plans, directs, controls and coordinates the activities of the Front Office Department which includes guest room assignment, guest registration, information services, cashiering, baggage handling, parking service, business centre service and telephone services. Motivates and trains his/her team for better results and achievements.

Job Description

Ensures efficiency of the operation and acts as a liaison between Front Office sub departments.
Plans room assignments according to reservations and requests and reserves rooms during the day and during the coming days, according to demand and requirements.
Regularly checks house count especially during high occupancy and critical periods.
Issues necessary instructions to the shifts.
Checks daily VIP arrivals to see whether they are correctly assigned.
Ensures that privileged guests of the hotel are given priority during peak periods.
Welcomes and greets as many guests as possible including VIPs and special attention guests.
Personally check rooms assigned to VIPs and perform regular inspections to guarantee that client’s requests have been fully satisfied.
Controls the VIP status extended to the guests or extends VIP when necessary.
Maintains a high-performance standard among guest contact staff so they are knowledgeable, courteous and friendly when dealing with guests.
And any other duties as may be assigned.

Qualifications

Applicants must have a B.Sc or HND in Hotel & Catering Management or related field of study. A minimum of three (3) years post qualification relevant experience.

Demonstrable Skills: