GBV Case Worker Supervisor at the International Medical Corps (IMC)

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and Nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in under-served communities worldwide.

We are recruiting to fill the position below:

Job Title: GBV Case Worker Supervisor

Location: Damboa, Borno

Job Summary

The GBV Case Worker Supervisor will be responsible for the overall supervision of case management services and other response activities implemented as part of the GBV program in Borno state
Case Workers will directly report to the Case Workers Supervisor.

Technical Responsibilities

Under the supervision of the GBV Coordinator, provide technical oversight and capacity-building through training, mentorship and on-the-job support for case workers on case management and referrals
Work closely with the GBV Coordinator to understand program goals and to meet expectations.
Supervise case management of Gender Based Violence incidences and ensure proper documentation, assessment, case plan implementation, follow up and information management of all GBV cases in line with GBVIMS+.
Organize weekly case management meetings with case workers and support staff in managing critical/complex cases.
Represent IMC GBV program in case conference meetings with other service providers (Health, safety & security, protection, legal, etc.) and share experiences in managing critical cases.
Contribute to the development of monthly outreach plans with other staff and community volunteers based on GBV case trends and ongoing needs of women and girls.
Ensure community outreach on services available to GBV survivors.
Contribute to proposal development activities (narrative and budget) through the provision of information and data on community feedback on ongoing projects and assessment of emerging needs.
Contribute to the development of referral pathways to ensure a community perspective is included. Ensure referral pathways are shared and understood within the community.
Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
Document and share relevant information that will inform the development of case studies and or success stories of the program.
Maintain positive coordination and relationship with other partners in the field to promote holistic approach to GBV case management.
Participate in GBVIMS taskforce working meetings and share written minutes with the GBV Coordinator

HR Management & Administration:

Supervise and mentor GBV Case Workers
Support the orientation, on-going development/training and builds capacity of GBV Case Workers
Coordinate and oversee vacation schedules ensuring that leave schedules do not overlap.
Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps
Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
Provide regular performance feedback to staff and where necessary work with Human Resources to document staff performance issues and address these in accordance with the National Staff Employment Policies

Monitoring & Reporting:

Ensure timely submission of weekly, monthly and quarterly reports in collaboration with Case Workers and the Monitoring and Evaluation team
Contribute to donor reports as per set schedules (monthly, quarterly and annually) on activities, indicators and achievements.
Complete and share GBV data via GBVIMS tools and submit to the GBV Coordinator.

Finance:

Plan procurement of case management supplies to ensure smooth and timely implementation of activities.
Ensure that receipts are submitted in a timely manner and are properly and completely filled out with as much supporting documentation as possible.

General:

Refrain from making false promises and commitments to the beneficiaries and work in the best interest of the IMC GBV Program.
Foster a team spirit among GBV staff that is conducive to all staff improving their skills and knowledge base.
Other duties as assigned by the supervisor to enable and develop the IMC / GBV program.

Prevention of Sexual Exploitation and Abuse:

Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps
As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards
Conducts work with the highest level of integrity.

Qualifications & Experiences

University Degree in Social Science, Social Work, Psychology, Counselling, etc.
Two to three years of experience in GBV case management including providing psychosocial counselling for survivors of Gender Based Violence.
Clear understanding of gender, abuse of power, and issues surrounding violence against women and girls.
Strong background of human rights and familiarity with practical challenges faced by displaced and other vulnerable persons.
Ability to maintain confidentiality and respect for clients at all times.
Experience conducting assessments and a willingness to help plan assessments;
Interest in building staff capacity through trainings, coaching, mentoring, etc.;
Ability and willingness to work during irregular working hours when needed
Strong computer skills (Excel, Microsoft, PowerPoint and Outlook)
Fluency in English (written and spoken) Hausa and Kanuri is a must.
Strong interpersonal skills and demonstrated ability to establish effective working relations with staff and other stakeholders.