Gender Based Violence Case Officer at Towntalk – Abuja and Lagos

Towntalk is a technology company that builds predictive models using expansive data on local contexts to keep people, businesses and governments ahead of pressing challenges.

Our new mobile application – Area! is free to download incident sharing and verification tool to keep people safe.

We are recruiting to fill the position below:

Job Title: Gender Based Violence Case Officer

Locations: Abuja and Lagos
Employment Type:

Job Description

• Towntalk and The Social Science Academy of Nigeria are using Area! as an AI mobile reporting tool to conduct data science into gender-based violence during and post-COVID-19 in Nigeria to improve survivor access to justice and needs. The call center will work to provide case management, therapy and referrals for offline cases.

Duties

• Provide GBV case management and psycho-social support to vulnerable persons, particularly survivors of gender-based violence.
• Case Management by assessment of needs, implementation of an action plan and management of the action plan to ensure appropriate follow up/revision and case closure when appropriate.
• Maintain accurate records, and beneficiaries’ files to maximize confidentiality and safety.
• Contribute to updates of mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services.
• Provide appropriate referral services to survivors including emergency response services, medical services, legal support, technology tools, therapy support, volunteer networks and others.
• Follow up all referred cases to ensure appropriate services have been provided to the survivor and report gaps in referral services to the GBV Manager for action.
• Prepare, engage and document case management technical meetings, case review meetings and referral coordination meetings, if needed.
• Submit case management reports on a weekly and monthly basis or as assigned by the supervisors.
• Work in teams to conduct quarterly analysis of GBV related incidences trends, referral gaps and related information, and present reports to the GBV Case Manager.
• Attend Towntalk, SSAN other trainings accordingly.

Qualifications / Experience

• Education to degree level in Psychology, Sociology, Gender Studies, Social Works, etc.
• 2 years demonstrated experience in GBV case management.
• Experience in conducting service mapping and referral pathways

Skills / Knowledge:

• Language: Speak, read and write in multiple local languages
• IT tools: Microsoft – Excel and PowerPoint, Sage, Power BI etc.
• Communication: Excellent written and verbal communication skills.

Application Closing Date
8th March, 2021.