General Manager at Insiteful Solutions

Insiteful Solutions – Our client, a reputable IT Reseller & Innovative Tech space located in the heart of Abuja is currently recruiting suitably qualified candidates to fill the position below:

Job Title: General Manager

Location: Abuja

Job Description

• We are looking to hire a General Manager to oversee the management of our space and team.

Job Summary

• The General Manager will act as Business operations and Development Lead in order to provide strategic oversight of the team and responsibility over physical stock & space
• He/she will provide comprehensive operational and program management including program management, team management & physical & virtual stock management
• H/she will also enhance executive’s effectiveness by providing information management support while representing management to others.

Duties
Business Operations:

• Assist in creating and maintaining operational, program, warehouse and accounting controls & procedures while ensuring they are in line with business objectives/targets
• Establish the annual Operational work plan & shop sales targets, set priorities, monitor work progress and ensure results are achieved according to schedule and set standards
• Provide technical leadership to the Customer Experience Department & Geek squad including regular review of roles, responsibilities and key performance indicators
• Develop improved business functionality that increase profits and productivity
• Alongside HR, train staff in policies and procedures and supervise their daily work
• Provide strategic oversight and leadership to all PC District team members
• Provide oversight during clinics, retreats, training sessions & events happening within the maker space
• Prepare Word, Excel and PowerPoint documents as and when required
• Maintain a satisfied level of customer service with clients both internal and external.
• Properly handle client requests through responsiveness, follow-up, and escalation

Business Development:

• Develop compelling marketing and business development campaign material and proposals
• Aggressively sell the company’s services/products and increase number of clients (potential and existing clients)
• Develop presentations and proposals for current clients and new business pitches.
• Establish and maintain existing clients and potential clients relationships
• Analyze and report on performance of all implemented promotions and programs
• Educate clients on new technologies available to them.
• Keep up with changes in client environments.
• Understand all of the company’s service offerings and clearly communicates them to clients and prospective clients.
• Attend trade shows, seminars, conferences and industry training programs.
• Conduct customer surveys regularly and ensure service delivery is consistent and maintained at established standards.
• Identify and resolve client concerns (escalate as required)
• Investigate client complaints, determine source of issues and ensure corrective and preventive action is taken
• Follow up to ensure corrective and preventive action is taken to solve client complaints
• Promote awareness of the company via appropriate Public relations activities
• Represent the company at various community and/or business meetings
• Carry out any other assigned duties as and when they arise

Program Management:

• Create and deploy all required program plans needed to successfully achieve any and all set/ad hoc programmatic objectives
• Oversee content development for the website. This will include drafting content, interfacing with staff members to develop progress/success write-ups, sharing photos and event summaries as needed.
• Write all required documentations including proposals, work plans and project plans.
• Resolve stakeholder problems as needs arise.
• Oversee the production of high-quality reports as and when required.

Data Management

• Oversee data management including the timeliness and completeness of reporting as well as data entry.
• Co-Create and Manage any online databases

Critical Success Factors
In order to succeed within this role, the general manager will have to effectively undertake the below activities:

• Market survey & research to comprehensively analyze and segment the market PC district exists in
• Start-up stock proposal
• Co-creation of the internal space
• Virtual space development
• Successful brand development & optimization
• Support on human resource management
• Effective leadership of the team
• Warehouse management
• Excellent internal & external customer service
• Excellent internal & external communication
• Excellent community management.

Person Specification

• Relevant first degree & a keen interest in Robotics, VR & IoT
• Outstanding interpersonal and communication skills
• Ability to work independently and to drive projects to timely completion
• Capable of thriving in a creative, dynamic, results-oriented environment
• Able to prioritize and manage multiple projects at once
• First Degree in any discipline.
• A minimum of 2 years of work experience within both the private and not for profit sectors.

Application Closing Date
2nd August, 2019.

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