General Manager at PricewaterhouseCooper (PwC)

PricewaterhouseCooper (PwC) – Our client is a leading service provider in the hospitality industry strategically located in the heart of Abuja city.

We are recruiting to fill the position of:

Job Title: General Manager

Reference Number: 130-PEO01037
Location: Abuja
Department: People & Change Nigeria
Job type: Permanent

Roles & Responsibilities
Strategy Formulation and Implementation:

Defines and executes the overall business strategies in order to transform the hotel under the leadership of the Board
Establishes the strategic direction and communicates this effectively to the Board and the executive management team for implementation
Ensures implementation of the comprehensive business plans to facilitate achievement of set goals by planning cost-effective operations and market development activities
Provides strategic leadership in defining the brand, ethics and values

Business Development and Marketing:

Leads the business development activities for acquiring more corporate and retail customers
Designs marketing strategies and programs for identifying business opportunities and building a sustainable customer pipeline

Financial Management:

Reports the financial and administrative status of the company to the Board at all times
Proposes yearly budgets for Board approval and ensures the prudent management of resources within agreed guidelines
Develops improvement actions and costs savings initiatives to maximize revenue through innovative procurement and administration practices

Guest Experience and Satisfaction:

Develops strategies and programs for delivering an exceptional customer experience at the hotel
Designs a proactive complaints management system that makes it easy for customers to complain and ensures they get speedy resolution
Empowers frontline staff through training, tools and policies to resolve customer service needs, and complaints
Analyses customer feedback from hotel guestbook and online reviews and develop ways to improve ratings and guest perception

Leadership and People Management:

Ensures that competent people are in critical roles and establishes a process for continuous people development
Develops and implements developmental plans, performance management, rewards/recognition and employee engagement strategies to align employees with the corporate objectives and goals
Develops and implements professional systems for recruitment; HR, Admin & procurement policies & procedures; support staff management, etc.

Others:

Oversees the day to day operations and ensures full compliance to operating controls, SOP’s, policies, procedures and service standards
Leads all key property issues including capital projects, refurbishment and renewal.
Ensures all regulatory and statutory requirements (Legal, Occupational Health & Safety Act, fire regulations etc.) are adhered to

Requirements

A University Degree in Business Administration, Social Sciences, Hotel Management or any other relevant discipline from a reputable institution.
An MBA or Master’s degree in any business related discipline will be an added advantage
Minimum of 12 years’ experience in the hospitality industry with at least five (5) years’ experience in a senior management role
Significant luxury and international experience will be an added advantage
Tested leadership experience in corporate turnaround and growth contexts will be an added advantage

Application Closing Date
13th April, 2019.

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