General Manager (Restaurant Operations) at the Ice Cream Factory & Yin Yang Restaurants

The Ice Cream Factory & Yin Yang Restaurants – We are a restaurant chain operating in the city of Lagos.

We are recruiting to fill the position below:

Job Title: General Manager (Restaurant Operations)

Location: Lagos
Employment Type: Full-time

Job Description

• Responsible for overall management and the smooth running of the daily operations of all outlets, in line with company policies and standards.
• Ensure that monthly sales targets are met for all outlets and expand current income streams.
• Develop and drive initiatives to increase sales and profits.
• Responsible for the coaching, development and training of all levels of Managers in line with company standards, for operational excellence.
• Monitor training schedule/processes of Restaurant Managers to ensure quality training of team members and trainee managers.
• Plans and sets goals; focuses on in-store problem solving/process improvement.
• Provide leadership and support for each Restaurant Manager to achieve company targets and ensure customer satisfaction.
• Recognize, mentor and motivate Restaurant Managers and Restaurant Teams.
• Increase company profitability by minimizing wastage and devising cost control measures.
• Achieve the overall set targets for the company by pro-actively contributing to the implementation of business strategy.
• Drive results by continuously seeking improvements to enable individual outlet and company growth.
• Ensure that company policies, standards and values are understood, embraced and complied with by all staff across all sales outlets.
• Ensure the conduct of the business within the ethical, legal, and moral boundaries consistent with our values.
• Liaise with external agents on behalf of the company; such as NAFDAC, PHCN, Local government agencies to ensure smooth running of operations.
• Work closely with the HR department to ensure that required restaurant staffing levels are met.
• Ensure that daily/weekly sales, management reports, profitability, food cost and other general management reports for all outlets are prepared as and when due.
• Provide leadership for achievement of goals for new store openings as required. This includes planning and organizing staffing needs, ensuring timely recruitment, selection training and orientation etc
• Carry out scheduled and surprise visits to outlets to ensure compliance to given service and operational standards across all outlets.
• Act as a gate-keeper for the CEO and MD.

Qualifications & Requirements

• Possess at the minimum a B.Sc. / BA University Degree.
• At least 2 years experience in a similar role (in a Quick service restaurant, managing multiple outlets).
• Excellent written and oral communication skills.
• Proven leadership skills.
• Proficient in MS Office.
• Strong planning and organisational skills.
• Energetic and outgoing personality.

Application Closing Date
13th August, 2021.