Graduate Customer Experience Executive at ipNX Nigeria Limited

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Customer Experience Executive

Job ID: 62
Location: Lagos
Department: Customer Experience & Advocacy
Function: Improve overall service experience across the customer journey map & life cycle
Reporting to: Customer Experience Co-ordinator
Travel Frequency: N/A

Purpose of the Job

To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.

Expected Key Results

Customer Experience Management
Customer Experience Training & Quality Assurance
Reporting
Other responsibilities as assigned

Educational Qualifications & Functional Skills

Minimum 2.2/Upper Credit, Bachelor’s degree in Social science or related field.

Work Experience:

Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
Strong working knowledge of survey & analytical tools.

Other Requirements: