Graduate Customer Service Representative at a New Gaming Company

Mobile Sport Limited is an online gaming company established with Headquarters in Lagos State, Nigeria. The company was founded in 2019 by private investors and a management team with a wealth of experience in building and managing industry-leading companies in emerging markets, and with an international background in technology.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos Mainland, Lagos
Employment Type: Contract

Job Description

• Answer customer service calls / chats / emails in a timely, efficient, and knowledgeable manner.
• Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
• Assists the manager with the daily operation of the call center to include the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.

Job Requirements

• Fresh graduate with Computer Science or relevant background with 0-2 years experience will be considered
• Fluent in Hausa / Igbo Language(spoken and written).
• Excellent English Language(spoken and written).
• Understands how to work with MS Office, like Excel, Word, and Computer training Certificate will be an added advantage.
• Effective communication skills are required (oral, written, computer).
• Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
• The ability to multi-task and adapt to change is critical.
• Familiar with Sports betting.
• Good Grade from any recognized institution

Month Salary
NGN70,000 – 75,000

Application Closing Date
30th November, 2020.