Graduate Telesales Agents – Internship at CornerStone Staffing

CornerStone Staffing – Our client, a big player in the FMCG Industry is recruiting suitably qualified candidates to fill the position below:

Job Title: Telesales Agent – Internship

Location: Lagos, Nigeria

Job Description

This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Your job as a Telesales Agents is to:

Responsibilities

Respond to customer questions in a timely manner either via phone, email and chat
Attract potential customers by answering questions/suggesting information about our products and services
Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Challenge and influence hotel to improve service level and operational standards
Build and maintain strong working relationships with staff
Completion of service reports by collecting and reporting on call log information
Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues.

Knowledge, Skills, and Experience

Minimum BSc /HND required in any field.
At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
A proven track record of working in a customer service environment is required
Flight Ticketing skill is an added advantage
Eloquent and customer-oriented, with experience in cold calling
Effective communication and interpersonal skills (both written and verbal)
Highly persuasive and comfortable with handling customer’s objections
Thrive in a fast-paced environment to consistently meet or exceed sales targets.

Application Closing Date
30th August, 2019.