Grievance Redress and Feedback Mechanism Consultant (Federal Level) at Deloitte Nigeria

Deloitte Nigeria – Our client, a not for profit project with the objective to support women’s improved livelihood opportunities in targeted communities of Nigeria is seeking to fill strategic position below:

Job Title: Grievance Redress and Feedback Mechanism Consultant (Federal Level)

Locations: Abia, Edo, Kebbi, Niger, Ogun and Taraba
Job Type: Contract

Job Summary

The Grievance and Redress Feedback Mechanism Consultant will be responsible for the development of a Grievance Redress and Feedback Mechanism (GRFM) for the Project.

Responsibilities

Characterize grievances, key actors, causes, and costs.
Identify current types of feedback and grievances related to project operations Identify additional issues people anticipate
What are possible causes of these grievances? How often do they seem to arise?
Whom do the community members/project affected persons/stakeholders blame for the issues (the project, government agency, a subcontractor, or others)?
Characterize the current system for handling complaints if any
Identify formal, informal, and ad hoc approaches inside the company for addressing grievances.
Identify mechanisms for early intervention or resolution so cases do not escalate
Identify existing preventive measures
Identify forms of stakeholder engagement peculiar to the project
Identify project communication channels with the community
Methods for anticipating potential conflicts during the project
Characterize existing community systems for handling grievances and locate local dispute resolution capacity
How does the community typically handle conflicts? (Consider traditional systems based on clan, religious, or other customary institutions; government systems such as citizen mediation centre; or privately created systems such as centers for arbitration, or conciliation)
Evaluate dynamics working for or against the introduction of a grievance mechanism inside and outside the project
Are there existing mechanisms that could be viewed as competing?
Propose a plan to continuously improve GRM and communicate the final GRM mechanism to stakeholders.
Develop a framework for the feedback and grievance redress mechanism, including a plan for building on strengths and closing the gaps (if any)

Requirements

Master’s Degree in Dispute and Conflict Resolution, Sociology or similar qualification
Minimum of ten (10) years working experience undertaking analytical studies relating to conflict resolution and the development of grievance redress and feedback mechanisms
Experience in the area of social conflicts
Experience with Alternative Dispute Resolution/ membership of ADR bodies is relevant

Application Closing Date
12th November, 2019.

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