Growth Operations Manager at Max Drive

Max Drive – We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

We are recruiting to fill the position below:

Job Title: Growth Operations Manager

Location: Lagos
Employment Type: Full-time
Department: Growth

Description

Communicate growth objectives to team members
Maintain updated communication documentation for Growth and Marketing
Communicate with the team to determine the effectiveness of driver recruitment plans and strategies
Research and recommend new sources for growth
Ensure all Growth Processes are followed in line with documented procedures and standards
Build networks to scale up Growth Operations
Review Growth Team applicants to evaluate their fit for the role
Manage and ensure that prospective champions receive a consistent high-quality experience across the funnel
Ensure the Training and Onboarding Team is thorough in the assessment of candidates
Ensure that Champions are provided with the right information before activation
Research new ideas and anticipate future threats and opportunities
Analyze, identify and suggest untapped candidate pools
Support in the building of a strong Driver and Customer community
Drive marketing and brand development for MAX – People, Champions, Products and Service
Design and execute detailed data-driven marketing and brand development strategy
Develop and implement creative and innovative out-of-the-box marketing campaigns to increase TOF
Execute engaging digital marketing campaigns, offline marketing campaigns and content strategy
Research and activate new brand development channels
Research and activate a diverse range of distribution channels for maximum visibility
Manage creation, publishing and distribution of engaging images/articles/videos/content
Develop and leverage strategic partnerships and agencies to grow the MAX Brand
Deliver daily/weekly performance targets across all marketing/engagement channels
Ensure the Implementation of the stated team and company strategies, goals, objectives and procedures
Ensure the execution of strategies, tactics, funnels and procedures
Enforce the use of appropriate methods, frameworks and channels to source for and test candidates
Management of external relationships e.g. recruitment agent/agencies
Optimize processes for effective and efficient budget use
Supervise and oversee the Driver recruitment team
Work with asset ops team to ensure that Champion activation process is error-free
Work with line manager to prioritize business and information needs
Delegate responsibilities to ensure team members are engaged in the tasks
Understand recruitment and selection relatedness to workforce planning and its implications for productivity
Promote the company’s mission and values
Ensure the establishment and maintenance of a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations and business culture
Coaching, managing, counselling, appraising and disciplining employees
Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards
Ensure Constant updates of TOF conversation
Prepare periodic reports for Senior Executive to show tasks in progress, number of candidates searched, found and recruited
Ensure the record of individual performance of the telesales team

Requirements

Interested candidates should possess relevant qualifications.
Hands-on experience with creating effective recruitment strategies
Strong working knowledge of developing orientation systems and tools
Familiarity with Applicant Tracking System (ATS) and applicable candidate databases
Excellent organizational skills and attention to detail
Track record of managing recruiters for multiple clients
Strong knowledge of recruitment practices, metrics, and guidelines
Detail oriented
Excellent leadership and project management skills
Superb sales and management skills
Excellent verbal and written communication
Able to initiate and maintain strong relationships with people from all types of background
Strong problem solver, with a hands-on approach to planning and executing well
A start-up attitude- willingness to work hard to get things done
Ability to make a discretionary judgment and to manage and impart confidential information.