Guest Service Agent at BlueSlip Limited Nigeria

Bleuapple Consulting is a company built on the right foundation of years of experience in multi-cultural environment with high business standard anchored on professionalism, Integrity and long business relationships to provide a range of HR, Training and Advisory services to our clients.

We work directly with some of the most established business associates and trainers overseas to provide a strategic solution to your business and business culture.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Lagos

Job Description

We are looking for highly organized candidates with excellent people skills for the position of Guest Service Agent. He will be responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties.

Reesponsibilities

Welcome guests upon arrival and making them feel welcomed.
Administer check-ins and check-outs.
Provide front desk services to guests.
Assign rooms and taking care of administrative duties.
Deliver mail and messages.
Process guest payments.
Coordinate with bell service and staff management.
Give information to guests on various matters such as transport and restaurant advice.
Process meal and beverage requests.
Accommodate general and unique requests.
Diffuse conflict or tense situations with guests.

Requirements

HND/BSC in any Social Science field or related
4 years Cognate and proven experience in the hospitality industry.
4 years customer service experience in hospitality.
Certificate or diploma in hospitality advantageous.
Exceptional interpersonal skills.
Excellent written and verbal communication.
Good time management and organizational skills.
Conflict resolution experience.
Patience and good listening skills.
Must be very computer literate and vast knowledge of major PMS precisely BIODUX.
Preferably Male applicants.