Guest Service Agent (Receptionist) at Laim Hotel

Laim Hotel – We are a 5 STAR hotel with the aim of constantly anticipating our customer’s expectations by offering superior services, with exceptional facilities and innovations that consistently exceed these expectations.

We are recruiting for the position of:

Job Title: Guest Service Agent (Receptionist)

Location: Osogbo, Osun
Report to: Front Office Manager

Summary

• The Guest service agent (Receptionist) will be required to conduct his / her duties in a courteous, safe and efficient manner, in accordance with the company policies and procedures, ensuring that the highest level of service and communication is maintained.

Job Description

• Ensure each and every guest are treated in a warm, friendly, efficient and accurate manner.
• Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges).
• Go above and beyond to provide assistance, assist with luggage, directions wake up calls, future reservations, etc.
• Coordinate all guest requests, inform guests of hotel services, features and room amenities.
• Provide pick up and drop off services to guests.
• Always be aware and attentive to all guestТs needs.
• Ensure guest / member comfort and convenience at all times.
• Liaise with housekeeping to ensure proper cleaning of rooms as appropriate and in a timely manner.
• Ensure check-in and check out processes and policies are followed.
• Constantly check all machines and equipment to ensure proper running of the front desk.
• Carry out other duties as directed by the Front office manager.

Requirements

• Minimum qualification of HND or B.Sc in any related discipline and a 4 years working experience with knowledge about front-office software i.e OPERA,etc

Application Closing Date
16th August, 2020