Head, CRM at Coscharis Motors Plc
Coscharis Group is a wholly owned Nigerian Conglomerate with businesses and interests that span across various sectors of the Nigerian economy.
Due to expansion, the automobile arm of the Group, Coscharis Motors Plc, is recruiting to fill the positions below:
Job Title: Head, CRM
Location: Nigeria
Key Responsibilities / Knowledge / Skills
- Responsible for establishing and documenting customer care policies and procedures
- In charge of mystery shopping
- Keep and update customer database
- Manage customers’ complaint/feedback
- Supervise and coordinate the responsibilities CRM Executives and also mentor them
- Preparation of weekly CEM reports including data analysis for decision making and service improvement a Initiate and implement customer’s service culture amongst other key responsibilities
Qualifications/ Experience
- Minimum of first degree with at least 5 years’ experience as Head, CRM in a reputable organization and vast knowledge of Computer/Microsoft office. Must also possess excellent communication skills (both verbal and written).
Application Closing Date
Not Specified.
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