Head, E – Business at Personal Trust Microfinance Bank Limited

Personal Trust is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). Formerly known as Personal Trust Savings and Loans, the Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. Personal Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).

We are recruiting to fill the position below:

Job Title: Head, E – Business

Location: Lagos
Employment Type: Full-time

Job Summary

The Head of E – business is responsible for the development, implementation, sales and management of electronic banking solutions.

Job Responsibilities

Develop and implement strategies to grow e-Business.
Develop operating manuals/procedures for e-Product operations
Drive product utilization and performance across all channels.
Provide user support including timely reconciliation and resolution of disputes.
Manage e-Business channels and achieve optimal customer satisfaction.
Develop new products and solutions in line with corporate objectives.
Responsible for payments and collections.
Implements and monitor service level agreements.
Manage and oversee project implementation within budget and set time frames.
Manage relationships with third party service providers.
Keep abreast of latest technology and development.
Lead the e-Business advocacy across the Bank.
Ensure the alignment of IT strategies with the long- and short-term business goals.