Head, Human Resources at HealthPlus Limited

HealthPlus Limited, Nigeria’s first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa’s #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond.

Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.

We are recruiting to fill the position below:

Job Title: Head, Human Resources

Reference No: HP/HR/HHR/2019
Location: Lagos
Contract Type: Permanent

Job Functions

HR Manager, Human Resources, Management, Management Consulting, Recruitment

Industries

Distribution, Warehousing & Freight, FMCG (Fast Moving Consumer Goods Sector), Healthcare, Human Resources, ICT – Information & Communications Technology, Manufacturing, Pharmaceutical / Medical / Healthcare / Hygiene, Retail.

Specification
Strategic Direction:

Define the strategic direction for the Human Resources function and develop HR strategies aligned to the overall strategic direction of the Company
Lead the implementation of best practice Human Resources policies and procedures in the Organization
Drive manpower planning processes to ensure all resource requirements are based on periodic business plans and are justified vis-à-vis
revenues and growth estimates
Develop processes, procedures and systems for the department in order to deliver the Department’s strategy and action plans
Determine, measure, benchmark and interpret departmental and organisational KPIs and implement corrective measures where applicable
Manage the Human Resources departmental budget.

Human Resources Planning:

Support Executive Management to develop and implement an effective succession plan within the Company
Manage overall culture of the organization, initiate programs to ensure alignment of culture to Company Vision, Mission and core values
Raise proactive issues with managers, identify practical solutions to complex and diverse HR issues and recommend appropriate action plans
Develop policies, procedures and codes of conduct in the Organization
Interpret, explain, implement and ensure adherence to the policy and procedures in the Company
Establish and implement a robust Human Resource process, policies and practices to facilitate effective service delivery to the Company stakeholders
Manage the administration of the human resources policies, procedures and programs
Support executive management to manage all change initiatives impacting staff within the Company
Ensure availability of comprehensive, accurate and adequate personnel information and recommend the deployment of technology for the enhancement of HR activities
Interpret and advise on employment legislation
Maintain industrial peace and harmony by effectively managing relationship between management and the employees of the Company
Utilise outside resources in order to monitor issues and concerns in employment law, communicating potential changes to senior management
Manage the disciplinary and grievance processes within the Company

Recruitment & Selection:

Implement the strategic direction for the Recruitment & Selection function of HealthPlus & CasaBella
Manage Human Resource matters related to Manpower Planning, Recruitment, Selection and Placement
Manage the entire staff recruitment process
Promote equality and diversity as part of the culture of the organization;
Propose innovative and creative measures to address pressing staffing issues in the Organization at every point in time.
Provide advice and assistance with writing job descriptions
Prepare, develop and implement procedures and policies on staff recruitment
Manage all staff induction programs and activities
Organize and conduct employee testing and recruitment programs

Learning & Development:

Manage HealthPlus and CasaBella Academy
Develop and implement the Company’s Annual Training Plan according to the Company’s strategy
Identify training and development needs/ opportunities within the Organization through job analysis, appraisals and regular consultation with line managers
Track corporate, departmental and employee competency levels against requirements; work with functional managers to determine gaps and ensure adequate and effective training and competence development programs are in place to provide staff with the competencies required for success in their current and future planned roles
Design and develop training and development programs based on both the Organization’s and the individual’s needs
Manage the delivery of training and development programs.
Evaluate training and development programs
Manage the e-learning programme
Ensure the accurate maintenance of training matrix showing holistic training position of each staff department, compliance with training calendar and performance reports
Ensure the proper management of the Industrial Training Fund (ITF) remittance and claims process
Manage the Archiving Learning Structure.

Performance Management

Implement and manage the process flow of the Company’s Performance Management System for foster good manager/employee relations and to enhance growth
Lead performance management activities (i.e. performance planning/target setting, performance monitoring and periodic performance appraisals); ensure employee performance results adequately reflect corporate and departmental performance levels
Design and implement all matters relating to career development, talent management, employee development of the staff
Provide assistance as needed to line managers to improve performance and effectiveness.
Facilitate performance calibration sessions
Perform analysis on key metrics/processes and recommend process improvements that maximize efficiencies
Communicate measurement standards and key performance indicators to all members of the organization
Prepare and report all performance measures (i.e. monitoring tool) and results to corporate and local management
Create career-pathing for employees and succession planning for key leadership roles
Review and update Performance appraisal tools
Develop and manage recognition and reward programs

Compensation & Benefits:

Develop and implement compensation strategies and processes that will attract, motivate and retain the right talent required
Develop incentive frameworks, providing education and guidance
Contribute to the development of terms and conditions of employment/working practices that support the enhancement of performance across the business
Make proposals on levels of pay and benefits to support the Annual Pay review process
Deliver and report on appropriate, meaningful and visible Compensation & Benefits metrics/ KPIs
Manage all activities related to payroll including tax clearance etc.
Ensure accurate and timely monthly remittances to all related regulatory bodies such as PAYE, Pension etc.
Administer new reward components in compensation package
Ensure the maintenance of all payroll data by Human Resources Officer (Compensation & Benefits)
Oversee the career development, capacity development and progression of all employees
Brief new managers on the policies and procedures of an organisation in conjunction with development and learning team. Provide coaching to managers on difficult and complex issues.

Employee Relations:

Create and maintain a Corporate Employee Services Program that is consistent with the strategic vision for the organisation of employee engagement
Ensure all recognition programs help foster teamwork, performance excellence, recognition, mutual respect and employee satisfaction
Conceive and develop corporate programs for employee recognition, holiday celebrations, volunteerism and other corporate-wide and corporate employee specific initiatives
Build strong relationships with departments to facilitate participation and engagement in corporate employee programs and events
Provide oversight of company-wide communication
Develop and implement proactive Human Resource initiatives to build a strong local talent at various levels for the Business growth needs
Develop and maintain an effective Management Information System for timely and accurate management decision process
Ensure the maintenance and updating of information in staff files
Ensure the proper management of Employee attendance, Absenteeism and Leave

HR Business Partnering:

Acts as a single point of contact for the employees and managers in the designated business unit
Proactively support the delivery of HR Processes at BU level
Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
Manage and resolve complex employee relations issues. S/he conducts effective, thorough and objective investigations.
Analyse trends and metrics in partnership with the HR group to develop solutions, programs and policies.
Maintain in-depth knowledge of legal requirements related to day to day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required
Discharge all duties according to laid down Standard Operating Procedures (SOPs) to ensure smooth running of the Business

Requirements

Bachelor’s Degree in Personnel Management, Social Sciences, Humanities or a related field with 15 years minimum experience in a structured organisation, 5 years of which must be in a senior managerial role
Experience in a fast growing company or in the retail or fast food industry is an advantage
Professional membership of CIPMN, SHRM or CIPD is an added advantage
Excellent interpersonal and people skills
Strong Leadership Skills
Excellent organisational development skills
High standard of attention to detail
Good problem solving and decision making skills
Good Negotiation and persuasion skills
Excellent verbal and written communication skills
Experience with HR software packages
A good working Knowledge of Microsoft Office Suite like Word, Outlook, and Excel.