Head of Business at Rigo Microfinance Bank Limited

Rigo Microfinance Bank Limited – We deliver unequaled financial services through well trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.

We are recruiting to fill the position below:

Job Title: Head of Business

Location: Lagos

Job Purpose

This role would require a hunger to chase and close new business from cold calls and inbound warm leads. You are expected to be ambitious to help us expand our clientele.
You will be at the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

Contacting potential clients to establish rapport and arrange meetings.
Planning and overseeing new marketing initiatives.
Researching organizations and individuals to find new opportunities.
Increasing the value of current customers while attracting new ones.
Developing quotes and proposals for clients.
Developing goals for the development team and business growth and ensuring they are met.
Training personnel and helping team members develop their skills.
Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients.
Identify new business opportunities – including new markets, growth areas, trends, customers, products, and services.
Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
Think strategically – seeing the bigger picture and setting aims and objectives in order to develop and improve the business
Work strategically – carrying out necessary planning in order to implement operational changes
Have a good understanding of the business’s products or services and be able to advise others about them.
Effective and consistent formulation and execution of Collections and Recovery strategies for improving performance, delivering the best result based on individual account circumstances while maintaining customer relationships.
Proactive and ongoing monitoring and management of loan portfolio to minimize bad debt provisions/losses.
Providing collections and Recovery expertise and knowledge for annual, quarterly, and monthly forecasts.
Meeting with delinquent customers (if needed) and making appropriate decisions to prevent cases from further deterioration.
Demonstrating the ability to take on role-specific requirements as outlined by management.
Applying appropriate recovery measures in dealing with defaulting customers to ensure that all NPLs are dully attended to Propose and implement strict internal controls over procedures, audit recommendations, and regulatory requirements to safeguard the company from potential losses.
Liaison with call center team for minimization of overdue cases, improving contact ability.
Ensuring that reminders are sent to overdue customers before the due date by coordinating working with the credit team.
Monitoring and controlling all overdue cases and ensuring that these are followed up for release/renewal/auction as the case may be and co-coordinating action within the Legal provisioning.
Understanding the bank’s system/software for better monitoring and resolution of overdue cases.
Liaison with the legal team of both the products for all recovery-related matters (Legal notices, replies, auction, etc.)
Timely Interest servicing and Renewal for Overdraft accounts.
Set out the detailed actions and target of loan write off recoveries down to all the concerned client service officers.
Seek ways to continuously improve performance and productivity on the job;
Work closely with the Head of Credit, to identify the root cause of loan delinquency, operational weaknesses and recommend changes to improve the quality of the portfolio.