Head of Retail Operation at Montaigne Place

Montaigne Place is Nigeria’s largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand’s portfolio cuts across different categories.

We are recruiting to fill the position below:

Job Title: Head of Retail Operation (Female)

Location: Lagos

Job Objective(s)

Primarily responsible for leading and managing the entire company owned-retail organization
A key role in establishing and implementing a standard retail based outlet management system that ensures all the company owned retail outlets work together as one cohesive chain to drive set targets for product and services emphasis and determined periodically by the retail business leadership team.
Tailor strategy and solutions to meet the needs of the outlet managers who are challenged to achieve outlet sales targets, with a corresponding customer satisfaction indicators on a rolling basis.

Duties & Responsibilities

Will be responsible to drive best-in-class retail execution, observing specific contractual obligations with the company’s partners for their brands.
Be responsible for retail execution in all of company-owned outlets assigned, and will prepare then implement a rolling “Market Visit Business Plan” to cover all of the company’s own-retail outlets year-round
Will deliver on sales revenue achievement, volume, share; as represented by the Merchandising, Assortment, Pricing and Shelving (MAPS) goals
Frequently utilize &analyze data from retail operations to provide insights upwards (to company leadership) and downwards (to the retail operations team) in order to drive better execution.
Establish a unified selling methodology across all our stores and for our products.
Work with Marketing for the on-going evaluation of retail merchandisers in own-retail outlets
Develop reporting templates and ensure timely reporting of all retail sales, including providing insight on retail issues to Management
Monitor individual outlet performance and request improvement plans from Outlet Managers where applicable.
Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual store executives development plans & succession planning documentation.
Manage expense and/or revenue/operating income budget for the Company-Owned Retail stores.

Reporting Relationships:

Functionally reports into: National Sales Manager- Retail
Administratively reports to: National Sales Manager- Retail

Key Performance Indicators

Retail Space Capacity Utilization rate
Retail Sales as a Percentage of Total Sales
Online Sales as a Percentage of Total Sales
Average Order Value
Units/door/week sold per own-retail outlet
% Sales order change per outlet, weekly/monthly/Quarterly
Weeks of inventory on hand per retail outlet
Weeks of inventory on hand per retail outlet
Product returns by retail window
Retailer ROI and trade-spend
Commission/Rebate Pay-outs to Trade
Out of stock percentage
Training delivered to Store Managers
% Skills development plan executed for each store team
% of Customers Master Data Accuracy, as captured in Loyalty system
Performance Management Ratings Completed
Product knowledge of outlet staff & operatives
Standard sales procedure across all outlets.
# of new Loyalty scheme members acquisition
# of active loyalty card holders
Inventory Turns
Conversion rate of email generated online traffic
Marketing spend
Volume of outlet visitor walk-throughs
Sales Conversion rate per outlets
% Outlet compliance with Health & Safety Standards
% Outlet compliance with aesthetics & ambiance standards
Degree of corporate-wide retail team employee engagement
% of Stock out on fast moving inventory
Time-to-restock for heavy traffic outlets
Time-to-redistribute from low traffic outlets to heavy traffic outlets
% Inventory/merchandise Theft/Pilferage reporting & remediation
Net Promoter Scores (for store visit experience tracking)
# of In-Store Promotions planned versus completed
Logistics costs to revenue ratio
Store Technology Uptime
Time-to-resolution for store support requests

Minimum Education Qualifications

Master’s Degree

Required Experience:

7+ years of work experience in retail execution within the FMCG or Consumer Packaged Goods (CPG) Industry.
Candidate should have experience with P&L, budgeting and forecasting,
Proven team leadership skills
Ability to manage client expectations either personally or through a team.

Required Competency: