Head of Retail Store at a Leading Technology Company

A leading Technology Company is recruiting suitably qualified candidates to fill the position below:

Job Title: Head of Retail Store

Location: Lagos

Summary

Head of Retail Stores Operations plans and directs the operations of all retail stores. Develops strategies to improve customer service, drive store sales and increase profitability. Ensures customers’ needs are met, complaints resolved and service is quick and efficient.
Ensures all products and displays are merchandised effectively to maximize sales and profitability.

Responsibilities

Communicate and lead teams to deliver the company’s vision, goals, expectations and policies while maintaining open communication channels for ideas, suggestions and feedback.
Empower teams to deliver a great customer shopping experience.
Delegate authority, responsibility and accountability to managers and create a coordinated, motivated management team.
Analyze Profit and loss (P&L) for business opportunities and to create appropriate action plans / strategies; evaluate store conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
Monitor and analyze the internal and external business environment and manage the store’s competitive response.
Communicate with director to cover the status/progress of store operations and management team.
Manage the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply
management and cash control with a high level of integrity, urgency and responsibility and within the best interests of the organization.
Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering,
scheduling and work planning to department managers and team members. Develop ordering and receiving process.
Establish and maintain a professional working relationship with customers, team members, schools, vendors, suppliers and regulatory agencies.
Ensure all policies, programs and directives are communicated and executed in a positive and timely manner.Perform other job-related duties as assigned.
Develop promotion plan to boost sales of specials. Implement pricing strategy based on competitive review of market and aligned revenue goals.