Head of Vendor Promise – Jumia at Jumia Nigeria

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:

Job Title: Head of Vendor Promise – Jumia

Department: Customer Experience

Responsibilities

As Head of Vendor Promise, your role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey. This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.

In particular you will:

Ensure execution of 21-day RTV attempt promise of course
Ensure execution of 21-day delayed item reconciliation
Proactive hub audits. Proactive VIBES exemption routines
Proactive analysis of Vendors with low success rate
Participation in Focus groups
Analytics: Analysis of vendor centric key performance indicators and vendor NPS to ensure high quality vendor experiences Product improvement.
Proactively search for new vendor related features on the platform which could improve a seamless vendor experience
Scalability and growth. Take on new opportunities like launching a new project
Support. Manage day to day queue management issues arising from various departments across the firm
Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow
Auditing and monitoring of processes, queues, hubs and order placement
Work Closely with the Head of Vendor Experience to lead projects within the unit and company wide projects with functional managers.

Professional Skills & Qualifications

Bachelor’s degree from accrediated universities.
Minimum of 5 years’ experience working in a fast-paced corporate environment preferably in a similar role
High level of intellectual curiosity and focus on generating action-oriented business insights.
Demonstrated success in developing innovative solutions and resolving bottle-necks within eco-systems
Prior experience setting up processes for monitoring and assessing experience on various customer interfaces, including digital channels
Tested entrepreneurial skills with the ability to conceptualize and re-engineer processes within large organizations

We Offer

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African ecommerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
Not Specified.

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