Head, Operations / Customer Service at Corporate Headhunters Limited

Corporate Headhunters Limited – Our client, a start-up Microfinance Bank located in Ekiti State is seeking to recruiting suitably qualified candidate to fill the position below:

Job Title: Head, Operations / Customer Service

Location: Ekiti

Job Responsibilities

General supervision of branch operations
Vault Custodian
Continuous enhancement of the quality of customer service
Ensure that operations staffs are abreast of relevant regulatory circulars and industry knowledge through continuous training.
Ensure professionalism, efficiency and courtesy to customers at the branch Office.
Authorization of all processed transactions in operations
Authorization of all processed transactions
Providing daily, weekly and monthly proofs on all various internal accounts in the branch
Processing of Western Union transactions for customers
Issuance and processing of value cards for customers
Reconciliation of all entries outstanding on branch database
Processing of incoming and outgoing clearing cheques
Processing of incoming and outgoing returned cheques
Ensuring routine reconciliation of the company’s accounts
Preparation of Management Accounts and Reports
Preparation of Financial Reports and CBN / NDIC Returns
Budgeting and Budgetary Control
Tax management
Management of the Company’s Insurance policies
Monitoring the economy and financial environment for peer comparison and changes that could affect the business
Thinking ahead of regulatory policy changes and being abreast of any change
Supervising the general strategy objective of the company and various departments and reporting on performance
Ensuring the measurement and improvement of processes as documented
General administration of the Accounts
Performing other duties as assigned by management

Qualification & Experiences

HND / B.Sc in Accounting, Finance or relevant field; MSc / MBA is a plus.
ICAN and ACCA qualification are relevant but not necessary.
Evidence of completion / exemption of / from NYSC
MCP certification is mandatory.
6+ years relevant experience
Must be resident or ready to relocate to Ekiti State

Skills:

Deep understanding of Microfinance policies and procedures
Demonstrated ability to achieve set targets and deliver on the job
Problem-solving skills
Strong leadership, supervisory and people management skills
Strong relationship with Management
Excellent communication (written and oral), interpersonal and negotiation skills
Ability to demonstrate commitment to ethical standards and a high level of integrity
Strategic thinking and strong analytical skill
Result orientation, tenacity and commitment to provision of superior service
Sound Presentation skill
A good leader
Analytical and good knowledge of Microsoft word, excel and power point
Good interpersonal skills
High level of independence, objectivity, initiative and commitment