Head, Remittance at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Head, Remittance

Location: Lagos

Responsibilities

• Identify new business opportunities – including new markets, growth areas, trends, customers, products and services
• Ensure that there is a sign-off a comprehensive product paper detailing all the features and functionalities of every new partnership or product enhancement for the Remittance Businesses
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Ensure product complies with all industry and internal regulations taking into consideration each country of the Banks operation
• Ensure all the required internal and external approvals before product rollout.
• Manage product profitability and maximizing revenue from existing products and new products.
• Ensure all product PAL accounts are correctly mapped on Infopool for reporting
• Carryout periodic product income assurance to guarantee no income leakage
• Prepare business justification plans to address identified business opportunities, then work with the various stakeholders to create a product market fit.
• Initiate and carryout periodic product review to ensure product continues to meet customers’ demand
• Design, analyse and implement customer acquisition, retention and usage enhancement strategies for IMTO’s and our proprietary remittance products
• Continually review and update transaction processes working with relevant stakeholders in a bid to improve customer experience.

Requirements
Educational Requirements:

• First degree in any field.

Experience:

• Minimum of 8 years’ experience, out of which 2 years must have been spent in a similar role in Personal Banking.

Knowledge:

• Extensive knowledge of the bank’s policies and procedures
• Excellent interpretation of business needs into operational requirements.
• Good Understanding of the Nigerian Banking Industry and Remittance industry
• Knowledge of CBN’s policies and the business environment
• Good knowledge of Digital financial services and product management.

Application Closing Date
Not Specified.