Head, Technology and Customer Experience at Catilas Resources Limited

Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.

We are recruiting to fill the position below:

Job Title: Head, Technology and Customer Experience

Locations: Lekki, Lagos
Job type: Full time

Job Overview

• Use technology to build and lead the e-Commerce & customer experience strategies of BPL, overseeing operational excellence for all Customer Experience projects and touchpoints to ensure alignment with corporate strategy.

Requirements
Skill Requirements:

• People Leadership & Influence
• Strategic Thinking & Planning
• Organizational Transformation
• Building & Leading Teams
• Change Management
• Expert Level Communication
• Proactive & Visionary Leadership In Fast Changing Environment
• Resource Management
• Project Management
• Multiple Stakeholder Engagement
• Balanced View Btw. Customer & Business Needs
• Product & Service Knowledge & Business Acumen
• Professional Ethics

Technical Requirements:

• Aptitude for Technology
• Software Knowledge
• Customer Strategy
• Customer Research & Analytics Techniques
• Client Service Skills
• Product & Service Expertise
• Systems Development & Maintenance
• Data Analytics
• Coding/Programming

Role Relevant Experience:

• Proven International e-Commerce & Digital Marketing Track Record
• Track Record of Customercentric Decision Making
• Leadership Experience
• Experience & proiciency with Magento or other e-Commerce Platform

Work Experience:

• 10 -15 Years

Application Closing Date
Not Specified.