Healthcare Customer Service / Floor Officer at WNF Services

WNF Services, a diagnostic company is recruiting suitably qualified candidates to fill the position below:

Job Title: Healthcare Customer Service / Floor Officer

Location: Surulere, Lagos

Details

• We are urgently searching for a patient and attentive- HealthCare Customer Service/ Floor Officer.
• You will be the voice of our brand and foster strong relationships between the organization and our customers. You will also manage the inflow of patients

Job Description

• Provides customer support duties, which include interacting with customers to handle complaints, process orders, and provide information about an organization’s services.
• Responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
• Ensures to escalate calls or challenges to supervisor when necessary and appropriate
• Communicates with insurance offices for authorization request, as well as conducting insurance verification and eligibility for services/products.
• Coordinates, collects, and imputes all patient information and new patient set-ups into a customer information system.
• Facilitates the patient registration flow, including such activities as patient identification; securing accurate financial information; obtaining required signatures and documents; and entering registration data into companyТs information computer systems.
• Schedules patient appointments and directs patients appropriately to the correct departments.
• Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
• Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary.
• This is a dynamic position that will allow you to assist patients in many different ways and by utilizing many personal and professional skills.
• conducts patients satisfaction calls and acting as patient advocate to resolve questions or concerns, and ensures to follow an issue through to its conclusion.
• It also entails building and maintaining relationships with locations, patients, and referral sources.
• May also be available for on-call assignments as required.

Requirements

• HND / BSc is required for this role
• Proven experience as a customer service representative and knowledge of insurance policies are required. Also, at least 1 year of medical call center experience is a plus
• familiar with office procedures used in medical offices, hospitals, and other healthcare facilities
• Time-management and organizational skills
• The ability to speak multiple languages is a plus,
• Requires strong keyboarding skills and advanced knowledge in the use of all Microsoft Office applications, especially Word and Excel proficiency.
• This role requires less sitting, long-standing, walking, talking or listening. It also requires close vision to small print on computer and/or paperwork and may require you to help lift patients.

Application Closing Date
22nd August, 2020.