Help Desk Executive at Principal Facilities Management Limited

Principal Facilities Management Limited was established in 2005, and has evolved from running maintenance operations to a regional leader delivering facilities management services in Nigeria. PFML is acknowledged for providing quality services to some of the highest profile gated communities and markets in the FCT. With a new strategic direction and rebranding from Urban Shelter Facilities Management Company to Principal Facilities Management Limited, we are setting new benchmarks in the facility management sector through quality service delivery and innovation.

We are recruiting to fill the position below:

Job Title: Help Desk Executive

Location: Abuja (FCT)
Employment Type: Full-time

Overview

• We seek a qualified help desk executive to support business operations on one of our commercial sites in Abuja.

Key Responsibilities

• Be the first point of contact for all customer enquiries.
• Manage Help Desk tickets in a timely manner.
• Respond to customer issues at front desk, via phone and email.
• Provide customer assistance.
• Document customer interactions, complaints and requests.
• Ensure timely resolution of customer reported issues.
• Escalate issues beyond self resolution to line manager
• Follow-up with customers to ensure resolution of issues.
• Record keeping.
• Database management.

Qualifications

• A BSc. in any field.
• Minimum of 2 years proven experience in a similar role.

Skills:

• Proficiency in the use of Microsoft office particularly excel.
• Good report writing skills
• Excellent verbal and written communication.
• Interpersonal and problem solving skills.

Salary
N80,000 – N100,000 Monthly.

Application Closing Date
15th November, 2021.