Hotel General Manager at AES Luxury Apartments

AES Luxury Apartments – We are a four (4) star luxury apartments with five (5) star services; located in a serene environment in the city of Abuja–Nigeria. We are looking for an experienced candidate to fill the position below:

Job Title: Hotel General Manager

Location: Lagos

Job Descriptions

Candidate will oversee the day-to-day operations of our hotel as well as provide strategic direction.
He/she will plan and supervise the activities of an extensive workforce to ensure the smooth and profitable running of the business.
He/she will also be responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an Excellent Guest Experience; essentially manage between profitability and guest satisfaction measures.
Deal with complaints as well as strategizing and preparing reports and, be a key person of reference for employees and guests as well as external vendors; to enhance guests’ dedication and expand our clientele by strengthening our hotel’s reputation.

Duties and Responsibilities

Serve as the company’s Chief Operating Officer; by overseeing the operations and administrations functions of the hotel, to ensure total guest satisfaction.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Deliver hotel budget goals and set other short and long term strategic goals for the property.
Actively involved in marketing and creating a brand image for the hotel.
Develop an annual business plan.
Initiate cost-effective controls and revenue management techniques.
Develop strategies for organizing, staffing, planning and executing functionalities.
Provide training for hotel staff in delivering care that meets the best standards and practices.
Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.
A strong understanding of P&L statements and the ability to react with impactful strategies
Closely monitor the hotel’s business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Present monthly financial reporting for the owners and stakeholders.
Draw up plans and budget (revenues, costs, etc.) for the owners.
Act as a key decision-maker in hiring key staffs.
Coordination with hods for the execution of all activities and functions.
Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
Respond to audits to ensure continual improvement is achieved.
All clients handling and take part in new client acquisition along with the sales team whenever required.
Responsible for safeguarding the quality of operations both (internal & external audits).
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Prerequisites:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

Education

A university degree or HND in Hospitality Management or a related field (MBA in business Administration is an added advantage) with Experience in opening, managing or re-positioning a hotel with a clear track record. Excellent computer system skills.

Experience:

At least 15 years’ experience in the hospitality industry, with a significant luxury experience, and 5 to 10 years of experience as a General Manager or Asst. General Manager;
Fluency in English; knowledge of other languages is a plus and with an understanding of all hotel management best practices and relevant laws and guidelines.
Good knowledge of hotel management software (PMS), excellent customer service skills of a business mindset and a good aptitude in decision-making and problem-solving.

Application Closing Date
Not Specified.

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