Hub-in-Charge (Jumia Partner) at Dreams Placement Hub

Dreams Placement Hub – Our client, a Jumia 3rd Party Partner, is recruiting to fill the position below:

Location: Lagos
Employment Type: Full-time

Responsibilities

The Hub Manager will be responsible for the general administrative duties of the Hub.
Handling queue monitoring (Zero attempt, SLA Adherence and checks)
Ensuring daily deliveries are scheduled to leave timely based on agreed SLAs
Ensure hub Achieves Closed SR of 85% and Attempt SR above 75% with Zero losses on ODS delivery and delivery time at 20mins.
KPI Monitoring
Cash Reconciliation
Retrieval Assigning
Creation of DRS
Build,collaborate and communicate with Partner Jumia effectively with a common purpose / goal to achieve business benefits and objectives.
Effective management of costs which include fleet fueling cost, repairs, servicing and general hub and fleet maintenance
Management of Customer complaint,resolution and escalations
Training of Hub staff on SOPs and SLAs
Supervision of all Hub Operations.

Requirements and Experience

Bachelor’s Degree in Business Administration, Logistics, Supply Chain, Economics, Engineering
Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
Previous Hub coordination experience will be an added advantage
Demonstrated competency in data reporting and analysis
Experience in managing teams successfully
Experience or high level of comfort in logistics operations
Experience of E-commerce best practices, with an understanding of customer and seller behavior.
Must live around Ikotun / Igando for ease of commuting
Must be flexible with working hours.
Demonstrate good organization and coordination activities.