Human Resources Officer at Creditstar Microinsurance Company Limited

Creditstar Microinsurance Company Limited is registered in the Federal Republic of Nigeria as a private Limited Liability Company and as a composite Micro insurance company. Our resources and local relationships with our stakeholders create world-class results for low-income earners, especially those who cannot get conventional Insurance. As one of the foremost MicroInsurance companies. CreditStar Insurance offers non-life and life insurance, investment and risk management solutions. With a presence in Nigeria, we are uniquely positioned to meet quality, simple and accessible Insurance products.

We are recruiting to fill the position below:

Job Title: Human Resources Officer

Location: Lagos

Scope of Work
The primary duties of the Human Resource Manager will include:

To manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy.
To apply HR and business knowledge evidencing appropriate decision-making skills.
To advise managers on the terms and conditions of employment and knowledge share best practices with them.
To develop HR policy and procedures to drive performance and mitigate disputes.
To implement a learning and development policy.
To provide first-line advice on current and existing benefits for employees and managers.
To administer payroll and payroll records and keep accounts appraised of any changes.
To work with appropriate parties on reward strategy.
To provide advice on recruitment and selection strategies.
To support the recruitment process – this may include writing job descriptions and preparing interview questions and application forms etc.
To carry out new starter inductions.
To manage talent and succession planning.
To drive alignment between HR strategy and business goals.
To continuously monitor and review HR policies and processes and implement changes where necessary.
To participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organization.
To support change management processes
Handling highly confidential information in an honest and trustworthy way.

Job Description / Role

Develop and implement our HR strategies and initiatives aligned with the overall business strategy of our organization.
Bridge management and employee relations by addressing demands, grievances or other issues as they arise.
Provide counselling on policies and procedures
Manage the recruitment and selection process.
Support our current and future business needs through the development, engagement, motivation, and preservation of the organization’s human capital.
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
Nurture a positive working environment.
Oversee and manage a performance appraisal system that drives high performance.
Maintain pay plan and benefits program.
Assess training needs to apply and monitor training programs.
Report to management and provide decision support through HR metrics.
Ensure legal compliance throughout human resource management.
Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
Handle all personnel transactions such as leave requests, absenteeism confirmations, promotions, and transfers.
Administer benefits programs such as health (HMO), pension plans, sick leave, leave of absence, and employee assistance programs.
Impute, administer and distribute employee’s payroll.
Coordinate performance appraisals and prepare reports at the conclusion of the appraisals and also ensure implementation of recommended actions
Prepare training calendar and administer training as needed

Duration and Nature of Assignment:

The appointment of the Human Resource Manager position will be for a probation period of 6-months and confirmation of the role as permanent subject to performance during the probation period.

Qualifications

A minimum of an HND / B.Sc / BA in Business Administration, Social Studies or relevant field; further training will be a plus.
At least 2 years of work experience.
Proven experience as an HR officer, administrator or other HR position.
Strong ethics and reliability.
Professional certification in human resources from a recognized professional body (e.g., CIPD, HRCI, CIPM, SHRM)
Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
Understanding of NAICOM rules and regulations, labour laws and disciplinary procedures.
Excellent business acumen and financial skills.
Excellent verbal and written communication skills.
Excellent active listening, negotiation and presentation skills.
Excellent interpersonal, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Thorough knowledge of employment-related laws and regulations.
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the organization HRIS and talent management systems
The ability to face the physical strain of walking around various facilities all day, while maintaining and managing all maintenance activities is required
Any Nigerian local language proficiency will be an advantage but not a mandatory requirement
Strong interpersonal and influencing leadership skills, with an ability to develop a working relationship with a wide range of internal and external personnel
Excellent communication skills and ability to think and act strategically and analytically.