Ibadan Electricity Distribution Company Plc Job Vacancy : Business Hub Manager

Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).

We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.

We are recruiting to fill the vacant position below:

Job Title: Business Hub Manager

Location: Ibadan, Oyo
Specialization: Business Management

Job Description

To coordinate / direct the activities of IBEDC’s Business Hub (including undertakings and service centres) to drive financial and operational performance

Responsibilities

Provides general oversight of the Business Hub
Translates the organisation’s overall business performance goals into specific performance targets for the BH and outlines actions plans o Defines KPIs and performance targets o Develops strategic marketing plans to meet specified revenue targets set by the organisation
Ensures all new service connections are carried out according to IBEDC meter deployment strategy and approval procedures
Develops and maintains cordial, professional and mutually beneficial relations with customers by maintaining premier customer service o Maintains customer satisfaction by driving initiatives to understand customer expectations and developing effective strategies to meet and exceed such expectations
Ensures BH operations are in compliance with IBEDC’s policies
Develops budgetary plans for BHs
Prepares periodic BH operational reports for management
Creates a harmonious working environment,mentors staff and motivates all team members to perform efficiently
Acts as a capable representative of the organisation at the business hub level

Qualifications and Requirements

Deep knowledge of Utilities Industry
Strong understanding of the business of IBEDC and related businesses in the electricity sector
Strategic planning and Business Development (services and products)
Strong Business & Financial Acumen (including risks management)
Excellent and demonstrated knowledge of management and marketing principles
Deep understanding of Marketing & Customer Insights with Customer Relation Management skills
Strong problem solving and analytical skills
Excellent negotiation skills
Strong managerial/administrative skills
Excellent interpersonal and communication skills Ability to effectively and persuasively present information to top management, customers, and employees
Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, Word)
Bachelor’s degree with 10-15 years work experience