ICT Specialist II at the International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) is an independent humanitarian organisation, neutral and impartial. Maiduguri Sub-Delegation is looking for a suitable candidate to fill the vacancy below:

Job Title: ICT Specialist II

Location: Maiduguri, Borno

Details

Under the supervision of the ICT Engineer and the ICT Coordinator, the ICT Specialist II Offers support and maintains proper functionality of ICT set-up and infrastructure; Interrelates with all the internal and external interlocutors including service providers;
Offers support to users in Maiduguri and from other sites (sub-delegations, offices); Have a good knowledge on all of the following ICT domains: PC hardware and software, networking, telephony, radios, satellite systems, and helpdesk.

Main Responsibilities

Installs, programs, adapts and maintains all professional ICRC Informatics equipment (computers, servers, printers, peripherals, internal networks, power systems, cabling, modem, connexons and internet facilities) respecting internal standards and procedures.
Installs, programs, adapts and maintains all professional ICRC Telecom/Radio equipment (HF, VHF, UHF, modems, antennas, cabling, power systems, inverters, batteries and repeaters) respecting internal standards and procedures.
Plan, Implement all the ICT project in IT and Telcom Infrastructure
Timely response to helpdesk Level 1 and level 2 requests from the ICT ServiceDesk platform, and providing remote assistance to users with ICT problems if need it , and update the tickets in the system accordingly
Provides support to other field ICT technicians by answering phone calls or messages, reacting according to ICT policies and priorities.
Repairs or organizes repairs of all broken ICRC Informatics, Telecom or Telephone equipment received in (or transferred to) the ICT Workshop and attributed to him for repair.
Maintains the workshop clean in order and secured.
Assist in monitoring, operation and performance of LAN/WAN connectivity and communication services
Assists users in software installation from ICT store and ensures proper software distribution, updates, and scripts installation
Knows, respects and monitors respect of ICT policies, procedures and standards set by GVA and ABJ in relation to use of ICT equipment
Ensures ICT inventory is updated regularly and maintains adequate stocks levels.

Required Qualifications

Bachelor’s Degree or equivalent higher education degree in ICT domain (Electronics, Telecommunications, Computer science or similar field. Post Graduate or master’s Degree is an asset.
4-5 years of experience in IT, electronics or similar position
2 years Experience on Telcome (VHF, HF , VSAT , Radio)

Personal Attributes:

Excellent command of written and spoken English
Capacity to integrate and implement ICRC policies and procedures
Skilled in the following competencies: Adapting & Learning; Planning, Organization & Assessment; Communication (Ability to express views and ideas); Analysis & Synthesis
Strong understanding of telecom especially VHF, HF and satellite

Application Closing Date
16:30 h; 20th September, 2019.

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