Identity Technical Support Engineer – Stage 2 at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Identity Technical Support Engineer – Stage 2

Ref #: 244779
Location: Lagos

Job Description

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
Do you want to gain global experience and get extensive training on high-end software products and solutions?
Do you take pride in delivering great customer service?
Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
We are looking to add to our team of software support engineers.

About the Role

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
Working on the Identity team you will review all cases related to Azure active directory, and support cases on synchronization issues with local active directories, account management and authentication to Azure AD
Supported by our Quality Assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Responsibilities
What you’ll be doing:

Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.

Requirements
What you’ll need:

Up to 2 years experience in technical or customer support
Strong researching, problem solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning
Some exposure with Microsoft technologies.

What We Offer