Implementation Lead at GeneSys Health information Systems Limited (GHIS)

GeneSys Health information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

We are recruiting to fill the position below:

Job Title: Implementation Lead

Location: Victoria Island, Lagos
Employment Type: Full-time
Reports To: COO
Supervises: Implementation Support and Customer Success Assistant
Team: Service Management Team
Works With: Development Team and Clients

Overview

We are looking to hire an experienced and proactive individual for the role of Implementation Lead, who will be responsible for championing the successful deployment of our solutions on our clients’ site. The Implementation Lead will also manage product development efforts as well as customer success.

Required Skills & Competencies

Candidates should possess a Bachelor’s Degree qualification
3 years experience in a similar role or service management role.
Ability to manage stakeholders and coordinate project implementation schedules and teams.
Strong communication, analytical and time management skills, with a keen eye for details.
Understanding of network design, computer systems and troubleshooting processes.
Experience leading a sales and customer service team is a plus.
Knowledge of hospital operations, HMIS and EMR would be an added advantage.

What The Role Entails
To be successful as an Implementation Lead, s/he should demonstrate a sound technical knowledge of project implementation processes and stakeholders management. You will be responsible for:

Designing preliminary use-case documentation to accommodate any process modifications and performing requirement-gathering exercises using texts and pictograms like process flow diagrams, use-case diagrams, data flow diagrams and modern diagraming tools.
Performing requirements process re-engineering exercises, by identifying As-Is processes from the requirements gathering documentation and highlighting to‐be processes.
Collaborating with the Development Team on Joint Application Development (JAD) sessions and translating the sessions’ output into Software Requirements Specification (SRS) documentation.
Working with the Development Team and Service Delivery Team to ensure that GHIS solutions and service delivery are compliant with global medical best practices.
Ensuring the utilization of the customer relationshipmanagement (CRM) tool.
Managing the Service Delivery and Management Team and driving strategies to develop and maximise positive business and customer relationships toward revenue growth.
Developing training schedules, performing training and supporting end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live.
Assessing competition by gathering current marketplace information on pricing, products, new products, implementation schedules.
Liaising with the Development Team to ensure that customers’ requests and complaints are resolved within the SLAs and making process improvement recommendations to Management.

Biggest Problem To Solve: