Implementation Support at GeneSys Health Information Systems Limited (GHIS)

GeneSys Health Information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

We are recruiting to fill the position below:

Job Title: Implementation Support

Location: Victoria Island, Lagos
Employment Type: Full Time
Reports To: Implementation Lead
Supervises: None
Team: Service Delivery & Management
Works With: Service Management Team, Development Team and (External) Clients

Overview

• We are looking to hire a smart and proactive Implementation Support who will be responsible for for the onsite deployment and troubleshoot of our e-health products and solutions at our clients’ location.
• The Implementation Support will also serve a liaison role between our Development team and our clients.

What the Role Entails
To be successful as an Implementation Support, our ideal candidate should be able to demonstrate a sound technical knowledge of computer systems as well as exceptional analytical, communication, and customer service skills. You will be responsible for:

• Performing requirements-gathering exercises (to capture client’s As-Is process) and documenting same in a report using texts and pictograms like process flow diagrams;
• Designing preliminary use-case documentation to accommodate any process modifications on the system using texts and pictograms like process flow diagrams, use-case diagrams, data flow diagrams and modern diagraming tools;
• Performing requirements process re-engineering exercises, by identifying As-Is processes from the requirements gathering documentation and highlighting to‐be processes;
• Liaising with the development team, by partaking in Joint Application Development (JAD) sessions and translating the output of the JAD session into a Software Requirements Specification (SRS) documentation;
• Liaising with the development team to ensure the GHIS solution adheres to global medical best practices and the SRS documentation;
• Providing first level on-site support on issue resolution for users and escalating issues in line with the internal support escalation procedure, and following up with same to ensure closure;
• Developing training schedules, performing training and supporting end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live;
• Monitoring competition by gathering current marketplace information on pricing, products, new products, implementation schedules;
• Resolving customer complaints by investigating problems; developing solutions, preparing reports and making recommendations to management;
• Support in the generation of potent sales leads by cold calls or outside sales and performing presentations and demonstrations.
• Establishing, developing and maintaining positive business and customer relationships.

Biggest Problem To Solve:

• Satisfying the needs of our clients who operate a 24/7 business hour and juggling between remote working and onsite work schedules.

Required Skills & Competencies

• Minimum of an OND in Computer Science, Engineering or any technology-related course.
• Minimum of 2 year(s) work experience in IT support and/or customer-facing roles in the IT industry.
• Understanding of network design, computer systems and troubleshooting processes.
• Knowledge of hospital operations, HMIS and EMR would be an added advantage.
• Excellent problem-solving, organisational, project management and product sales capabilities.
• Strong report writing, analytical, time management skills, with a keen eye for details.
• Ability to work independently and collaborate with stakeholders.

Benefits & Perks

• Monthly basic salary of 61,000 Naira
• Complementary—monetary and non-monetary—allowances
• 13th month salary
• Pension
• HMO
• Flexi work plan
• Work with a brilliant and diverse team and clients.
• Enabling environment for personal and professional development

Application Closing Date
5th July, 2022.