Information Technology Quality Assurance SME Specialist at Airtel Africa

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Information Technology Quality Assurance SME Specialist

Location: Lagos

What Will You Do?

SME, Quality Assurance and Testing is responsible for testing of all products and applications, coordinating the test strategy and plan with project managers – considering the context and understanding the test objectives and risks – including selecting test approaches, estimating the time, effort, and cost of testing, acquiring resources, defining test levels, cycles, and planning incident management.

Key Accountabilities
E2E Coordination IT Testing:

Understand the testing effort by analyzing the requirements of project.
Test execution, planning and management. Progress monitoring and corrections to the plan necessary to achieve project goals. Communicate status of the test activities for the project-to-project teams and management.
Estimate and obtain management support for the time, resources and budget required to perform the testing.
Coordinate with other managers (Project Manager, Development Manager, etc.) to ensure the highest level of software quality.
Initiate the specification, preparation, implementation, and execution of tests, monitor the test results, and check the exit criteria.
Responsible for writing and review of test strategy for the project, and test policy for the organization.
Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
Ensure content and structure of all Testing documents / artifacts is documented and maintained.
Keep track of the new requirements / change in requirements of the Project.
Escalate the issues about project requirements (Software, Hardware, Resources) to PMO Head.
Act as the SME and SPOC between Implementers and Testers.
Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
Ensure the timely delivery of different testing milestones.

Ensure capability development of the team and improved engagement:

Build a testing team of professionals with appropriate skills, attitudes, and motivation.
Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).
Estimate and obtain management support for the time, resources and budget required to perform the testing.
Assign task to all Testing Team members and ensure that all of them have sufficient work in the project.
Review various reports prepared by Test engineers.
Manage software testing resources (Recruit, train, allocate and monitor)

Maintain IT delivery quality standard and Built-2-Operate:

Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
Formulate / review software testing strategies and policy for the IT.
Generate SOPs for processes in the QA department, train QA staffs on SOPs, daily evaluation of activities in QA lab to ensure compliance with SOPs.
Oversee review of processes and documents of the organization and ensure they are adequate in line with requirements of necessary standards.
Liaise with HODs to ensure understanding and compliance with requirements of standards.
Strong leadership skills. Superior strategic planning and successful tactical implementation skills

Requirements
What will make you successful?

Graduate Degree: BSc in Computer Science, Computer Engineering, Information Technology, or a related field (or equivalent)
Certification and knowledge of at least one of the Quality standards
Relevant certification would be an advantage, ISTQB/ISEB
6+ years of relevant work experience
Knowledge of at least one programming / scripting language.
Knowledge of at least one database management system
Proficiency in written and spoken English.
Experience working for a Telecommunications company, Enterprise company or Billing/ CRM vendor in a Business Analysis role.
Direct team management experience.
Experience with telecommunication products, processes, and markets