IP NOC Engineer at MainOne Cable Nigeria
MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.
We are recruiting to fill the position below:
Job Title: IP NOC Engineer
Location: Lagos_MDXi
Department: Technical
Job Type: Permanent
Responsibilities
The IP NOC Engineer will be responsible for the following functions:
- Maintain and ensure full compliance with all Main One’s NOC processes and procedures
- Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
- Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
- Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
- Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
- Ensure all customer SLAs are met.
- Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
Qualifications, Skills & Competencies
- HND/BSc. Degree in Computer Science or in a related discipline.
- 3-5 years’ working experience in similar position
- Good communication skills.
- Relevant Professional/Technical certifications preferably CCNA & CCNP
- Routing Protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
- Good knowledge of networking technologies- TCP/IP, BGP, DNS
Demand on the Job:
- Ability to handle the challenges that come with the job.
- Capable of multi-tasking, manage time and prioritise workload.
- Strong analytical skills
- Good technical documentation skills
- Ability to collate and interpret data from various sources.
- Ability to assess and prioritise faults and respond or escalate accordingly.
- Willingness to learn and develop new skills.
- Actively seek innovative ways of improving existing systems and processes.
- Actively encourage strong working relationships with other teams.
- Very good understanding of Main One’s products and processes.
- Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
Application Closing Date
Not Specified.
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