IT Associate at Management Sciences for Health (MSH) – Abuja

The Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health.

We are recruiting to fill the position below:

Job Title: IT Associate

Location: Abuja
Employment Type: Full Time

Job Overview

The IT Associate role is to ensure proper computer operations so that end users can accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Responsibilities

Setup and install new devices (Computers, Printers, Scanners e.t.c) according to MSHs standard.
Assist in office network administration.
Attend to incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from users
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Manager.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the supervisor)
Prepare the Projector and other presentation materials for quality presentations.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Send a weekly Status report and Time Sheet to supervisor.
Carryout additional tasks issued out by the supervisor in line with the company business.

Qualifications

University Degree in Information Technology or Computer science.
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
Knowledge of customer service principles and practices
Keyboard skills
Logical and flexible approach to solving problems, especially when working under pressure
Verbal and written language skills in English required.
MCSE, N+ or A+ , CCNA (industry-standard professional qualifications)
Ability to work a switchboard
Exceptional interpersonal skills
Must possess a user-first mentality
Experience with Google Apps
Exceptional motivation to learn on the job
Extensive Windows, Mac and iOS or Android experience
Experience with Python, Dart or GO a plus
Familiarity with computer networking, TCP/IP a plus
Familiarity with Symatec Altiris a plus.