IT Helpdesk Officer at KPMG Nigeria

KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.

We are recruiting to fill the position of:

Job Title: IT Helpdesk Officer

Location: Lagos, Nigeria
Job Type: Full Time

Job Description

KPMG is currently seeking an IT Helpdesk Officer. Working as a member of a dynamic team, you will be the first point of contact for any IT related issues.
You will be required to install and configure computer systems, diagnose hardware/software faults and solve technical problems, either remotely, over the phone or face-to-face.
A strong customer focus and a “can do” attitude is desirable and excellent communication skills are essential.

Responsibilities

Provide 1st level support for all KPMG business applications and network infrastructure.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Logging all calls reported to the helpdesk and escalate as required.
Supporting the roll-out of new applications
Setting up new users’ accounts and profiles.
Testing and evaluating new technology.

Qualifications, Skills and Experience

University Degree in Computer Science, Information Technology, or related discipline.
Have a minimum of a Second Class Upper from a recognized University
Have a minimum of 5 O’ level credit including math and English
Have completed the NYSC programme
Relevant Microsoft or equivalent professional qualification desirable
Appreciation of ITIL / industry standards
1 – 2 years relevant IT experience in a fast-paced environment.
Broad knowledge of current IT development and integration technologies and best practice.
Knowledge of Microsoft 365 and associated applications
Good interpersonal and communication skills.