IT. Officer at JNC International
JNC International Limited is a leading Turnkey Medical Equipment Service and Solutions Company in Nigeria. Our competences are noticeable throughout the healthcare space in Nigeria as we constantly look to improve and provide quality and affordable solutions for desired need through our innovative strategies for solutions delivery.
We are recruiting to fill the position below:
Job Title: IT. Officer
Location: Lagos
Job Purpose
- To ensure the stability, integrity, and efficient operation of all I.T. systems so that end users can accomplish business tasks.
Essential Duties & Responsibilities
- Ensure end-users are fully enabled to meet the organizations strategic objectives via the use of I.T.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Prioritize and schedule problems resolution. Escalate problems (when required) to the I.T. Services Manager.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Perform preventive maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problems have been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop help sheets and frequently asked questions lists for end users.
- Email User creation, configuration and management.
- Basic training of users and creation of manuals to aid use of Email and other standard applications
- Attend to incoming requests from end users via telephone and e-mail in a courteous manner.
- Professionally represent the I.T. infrastructure team as a technical consultant on projects.
- Maintain the necessary project plans and documentation of all system builds and modifications.
Educational Qualifications, Certifications and Experience
- Degree in a related I.T. discipline with minimum of 2 years relevant I.T. Experience.
- Certifications in Microsoft/Cisco/ITIL an advantage.
- Experience with desktop and server operating systems i.e. Windows / Cisco Network Environment.
- Ability to conduct research into a wide range of computing issues as required.
- Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
- Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
- Able to gather relevant information systematically to troubleshoot and resolve issues
- Ability to work in a team environment
- Good analytical, problem solving and decision making skills
- Ability to maintain good working relationships with third party service providers and vendors
- Broad knowledge of technical, developmental, application, business and current trends in IT.
- Highly mature with strong interpersonal skills
Competences:
- Ability to multitask and work with minimal supervision
- Attention to detail
- Good communication skills
- Working knowledge of Microsoft office
- Prompt resolutions to technical issues
- Excellent team working skills
Application Closing Date
4th October, 2019.
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