IT / Sales Support Staff at Tripod Stars Prime System Ventures

Tripod Star Prime Systems Ventures is a growing Nigerian information-technology firm that deals in the business of sales of computers, computer accessories and provision of IT solutions. Our total commitment to deliver innovative and cutting-edge computer products has seen our business expand.

We are recruiting to fill the position below:

Job Title: IT / Sales Support Staff

Location: Lagos

Job Description

Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the system/computer/tablet hardware/software offered by the company.
Investigates new items and makes recommendations for purchasing products.
Advises customers on technical matters and recommends appropriate system/computers/tablets configurations.
Solicits information about system/computers/tablets needs from customers.
Negotiate price for the sale.
Provide technical support after merchandise is purchased.
Construct sales pitches and presentations.
Stay abreast of market trends.
Serve as a customer service rep for customers who have questions or difficulties.
Demonstrate product features before a sale.
Negotiate a commercial agreement.
Help customers maximize the use of software features.
Advise on appropriate user training.
Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers’ systems and processes.
Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.
Attracting new business through activities such as cold-calling, networking and meeting with potential clients
Organizing sales visits
Clarifying customers’ and clients’ requirements and recommending the appropriate products
Undertaking relevant research
Maintaining sales records
Checks inventory to ensure orders are in stock.
Giving demonstrations
Making and giving presentations
Attending trade exhibitions, conferences and meetings
Preparing tenders and proposals
Reviewing sales performance
Writing reports and sales literature.
Develop a brand style guide to ensure consistency in marketing efforts
Create a multi-channel marketing content strategy
Manage external partners for marketing collateral creation
Track KPIS of marketing campaigns
Write marketing messages for online and offline campaign
Travel to areas where needs are projected.
Develop effective sales plans using sales methodology
Meet sales targets set by managers and contribute to team targets
Manage workload in order to organise and prioritize daily and weekly goals