IT Specialist at the Management Sciences for Health (MSH)

Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health.

We are recruiting to fill the position of:

Job Title: IT Specialist

Job ID: 13-10569
Location: Nigeria-Abuja
Group/Office: PDG (Program Delivery Group)
Dept/Unit: PDGGEN – Program Delivery Group
Project/Program A000: None Specified
Reports To: Senior Operations Manager
Grade: G

Specific Responsibilities

Provide technical set-up and needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
Implement and document network operations, processes, and procedures
Deploy and implement office network according to HQ specifications
Serve as the office Network Administrator
Identify and solve possible problems in the network
Supervise installations performed by third parties such as cabling, Internet connection, etc.
Supervise and follow-up on equipment maintenance performed by other contractors
Support and troubleshoot users in the Abuja office on their daily work
Implement and enforce security on the network and prevent misuse of the IT resources
Participate in writing IT office policy
Responsible for IT inventory; work closely with the Director Finance & Admin and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up
Set up, implement, and maintain hardware firewall
Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
Implement and document a disaster recovery plan and offsite storage of backed up data

Qualifications and Experience

Bachelor’s Degree in ICT, Information Systems, or a related field
5+ years’ experience in IT Systems Management
Previous experience working on USAID-funded projects is preferred.
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
Knowledge of customer service principles and practices
Keyboard skills
Logical and flexible approach to solving problems, especially when working under pressure
Verbal and written language skills in English required.
MSCE, N+ or A+, CCNA (industry standard professional qualifications)
Ability to work a switchboard
Exceptional interpersonal skills
Must possess a user first mentality
Experience with Google Apps
Exceptional motivation to learn on the job
Extensive Windows, Mac and iOS or Android experience
Experience with Python, Dart or GO a plus
Familiarity with computer networking, TCP/IP a plus
Familiarity with Symatec Altiris a plus
Ability to write any programming language.