IT Support Associate at Jumia Nigeria

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: IT Support Associate

Location: Lagos
Employment Type: Full-time
Department: Tech – Product Management

Job Objectives

To ensure that the systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.

Key Responsibilities

Prioritize and respond to I.T incidences via the I.T help Desk.
Monitor and maintain computer networks.
Deploying and Configurations of Firewalls, Routers and Switches.
CCTV Installations, troubleshooting and Repairs.
Online / Offline / Remote I.T support to staff or clients
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Documentation and verification of I.T assets.
Testing, evaluating and actively supporting the roll-out of new applications or technologies.
Set up user’s accounts or profiles and deal with password issues.
Respond within agreed time limits to call-outs.
Providing reports and documentation as required.
Rapidly establish a good working relationship with colleagues and stakeholders.
Conduct electrical safety checks on computer equipment.
Shift and on-call work may be required
Training of Junior Staff as required.