IT Support Officer at ICS Outsourcing Limited

ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Lagos
Reports to: Head of ICT
Job Field: ICT

Overview

The IT Support Officer role is responsible for supporting all aspects of the IT systems and services.
Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the firm’s strategic plan & IT plan.

Job Description

Provide first point of IT Support contact for all staff.
Installing and configuring computer hardware operating systems and applications.
Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
Troubleshoot technical issues to resolution and/or escalate to supervisor.
Ensure system and data security is maintained at a high standard
Expedite the repair of hardware faults and software configuration problems.
Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.

Required Qualifications