IT Support Officer at VoguePay Nigeria
VoguePay is Nigeria’s leading online secure payment processor, offering both individual and business merchants an opportunity to transact seamlessly.
We are recruiting to fill the position below:
Job Title: IT Support Officer
Location: Lagos
Job Type: Full Time
Job Competencies, Capabilities and Key Responsibilities
- To succeed at this role,the following will be expected:
- Assist customer with technical related complaints
- Write basic code
- Deliver prompt and professional solutions for customer inquires via email, on-line chat
- One-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available channels.
- Build sustainable relationships of trust through open and interactive communication.
- Research, prioritize and resolve customer issues in timely and accurate fashion.
- Maintain documentation of customer inquiries and responses for future reference.
- Keep records of customer interactions, process customer accounts and file documents.
- Handle complaints, provide appropriate solutions and alternatives within the time limits;
- Follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
Key Skills and Qualifications
- Must be able to work with minimum supervision, whilst being team oriented,hardworking and innovative.
- Customer orientation and ability to adapt/respond to different types of characters
- Must have Customer Relation skills and customer satisfaction orientation.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be able to work under pressure, work with or without supervision.
- Must be learn able and teachable.
- Must be creative and innovative in dealing with problems.
- Must have basic understanding of web technologies, such as JavaScript, HTML,CSS3 PHP, C#
- OND,HND,B.Sc in Computer Science or related field
- Previous experience in Support role will be an advantage
Application Closing Date
5th July, 2019.
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