IT Support Team Lead at Eat ‘N’ Go Limited

Eat ‘N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino’s Pizza, Cold Stone Creamery & Pinkberry.

Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N’ Go has about 100 stores (outlet) across Nigeria and still growing.

We are recruiting to fill the position below:

Job Title: IT Support Team Lead

Location: Victoria Island, Lagos
Job Type: Full-time

Job Description

Lead group of IT technicians on projects, working with the IT Executive on status updates and issues to be resolved.
Provide coverage for other offices in times of staff shortage
Diagnosing and resolving technical issues
Ensuring 99%+ uptime of all IT systems at stores
Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
Providing desktop and server support
Supporting and maintaining MS Server, Pulse, Microsoft Dynamics, Excel and NAV
Setting up and configuring new laptops and desktops
Installing authorized software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Fault finding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Ensuring all logs for equipment and users are maintained
Setting up and configuring new servers
Installing authorized software to core server
Creating purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Providing support for windows users
Backup Test Restore
On-board all new technical support team members
Avoid SLA bridge on Ticketing system
Monitor team performance and report on metrics.
Send report, (maintenance Log, Backup test restore log, Backup notifications)
Ensuring full cooperation with the stores , be available to answer their requests for supports as defined in the SLA
Maintaining high SLA achievement at all times, meeting the response and resolution times defined in the SLA
Preparing documents, meeting materials and correspondence
Performing basic administrative support duties, as required, to meet specific operational objectives
Performing miscellaneous job-related duties as assigned by the IT Manager
Working extra hours to meet deadlines, as required and where reasonable
Providing assistance as required to the IIT Manager
Providing assistance and support to colleagues in IT-related matters
Review all technical support related processes and documentation for continuous improvement.