IT Technical / Social Media Manager at Zenith Carex International Limited

Zenith Carex was incorporated on 1st November 2002 under the 1968 Companies Acts of the Federal Republic of Nigeria under registration RC 465 705. We have, in line with our vision, already taken a frontline position in the air express industry in less than a decade since our commencement of operations. We have cut a niche as the air express company that can depend upon not only to keep with the terms of our services but more often to exceed customers’ expectations.

Zenith Carex international was established to offer unique air express mail and fright delivery services to our clients in new and innovative ways that would mark clear departure from existing methods.

We are recruiting to fill the position below:

Job Title: IT Technical / Social Media Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Support the roll-out of new applications
Set up new users’ accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritise and manage many open cases at one time
Develop creative and engaging social media strategies
Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Pinterest, Instagram, Tiktok and YouTube, adapting content to suit different channels
Create engaging multimedia content (and/or outsource this effectively) across multiple platforms
Develop, launch and manage new competitions and campaigns that promote your organisation and brand
Form key relationships with influencers across the social media platforms
Undertake audience research
Manage and facilitate social media communities by responding to social media posts and developing discussions
Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights
Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity
Analyse competitor activity
Recommend improvements to increase performance
Set targets to increase brand awareness and increase customer engagement
Manage, motivate and coach junior staff such as social media executives or assistants
Manage a budget for social media activities
Educate other staff on the use of social media and promote its use within your company (in-house roles)
Encourage collaboration across teams and departments
Regularly liaise with clients via telephone, email, conference calls or face-to-face (agency roles).